Terms and conditions

Article 1 Identity of the seller

  • Textuur
  • Address: Brandweerstraat 84 – 9820 Merelbeke-Melle
  • Email address: info@studiotextuur.com
  • Company number: BE 0729.704.373

Article 2 Applicability & Conditions

  1. Our general terms and conditions apply to every offer made by us as the Web Retailer to you as the Consumer (any natural person who acquires or uses products or services marketed exclusively for non-professional purposes).
  2. We only deliver within Europe. See topic 'Payment, shipping & returns'.
  3. To place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we may refuse this order.
  4. Placing an order on the website constitutes explicit acceptance of our general terms and conditions of sale, which are always available via the website.
  5. If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print, along with the order confirmation (or at the latest upon delivery). We recommend that you always do this.
  6. If, in addition to these general terms and conditions, additional specific conditions apply, the above also applies to those specific conditions. If our general terms and conditions conflict with those specific conditions, you as a consumer can always invoke the most favorable text in your favor.

 

Article 3 Our Offer and your order

  1. If an offer has a limited validity period or is subject to certain conditions, we will explicitly state this in our offer.
  2. We always describe what we sell to you and how the ordering process will proceed as completely and accurately as possible. The description is in any case sufficiently detailed to allow you to make a good assessment. If we use images, these are a true representation of the goods and/or services offered. However, mistakes are human, and if we have clearly made a mistake, we are not obliged to deliver to you.
  3. Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Bancontact, Visa, Maestro, Mastercard, and PayPal. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
  4. To purchase a product, add it to your shopping cart. Then enter your contact details and billing information. Next, choose your delivery method: postal shipment or collection at the Studio. In the final step, you will see an overview page, accept our general terms and conditions, and confirm your payment by pressing the order button with the caption "order with payment obligation". Once you have completed these steps, your purchase is final.

 

Article 4 Right of withdrawal

  1. If you purchase goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from delivery or conclusion of the agreement. You can then return your order without payment of a penalty and without stating reasons (you pay the costs for this yourself). Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the agreement, we will refund the full purchase price using the same payment method you used.
  2. The direct costs of returning the goods are therefore for your account.
  3. We may wait with reimbursement until we have received the goods back.
  4. During the first 14 days after delivery, we expect you to handle the order and packaging carefully. If you still want to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep them. Returned goods must not have been used. If you return the goods, this must be done, if possible, together with the original packaging, with all supplied accessories, and in their original condition and packaging, taking into account our instructions below.
  5. You can return your return package via post or a courier.
  6. To correctly exercise your right of withdrawal, you can inform us by email that you wish to return your order. We will send you an acknowledgment of receipt of your withdrawal by email.

 

Article 5 The price

  1. During the period stated in our offer, our prices will not change, except for price changes due to changes in VAT rates.
  2. Our prices include all taxes, VAT, duties, and services unless stated otherwise. So you will never encounter any surprises. However, we may decide to charge shipping costs in addition to the purchase price. In that case, we will always notify you before you finalize your purchase.

 

Article 6 Payment

We can only accept payment via the payment modules on our website.

To ensure secure online payment and the security of your personal data, transaction data is transmitted encrypted over the internet using SSL technology. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the "padlock" in the lower status bar of your browser.

 

Article 7 Conformity

We guarantee that our goods conform to your order and meet the normal expectations you may have of them, taking into account the product's specifications. We also guarantee, of course, that our goods comply with all laws existing at the time of your order.

 

Article 8 Delivery and execution

  1. All goods and services are delivered to the address you specified in your order.
  2. If we are unable to deliver on time, we will always notify you before the expiry of the foreseen delivery period. If we fail to do so, you may cancel your order free of charge. In that case, we will refund you within 30 days of dissolution at the latest.
  3. Our shipments are always at our risk. So you don't have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
  4. If the goods delivered by us are damaged during transport, do not match the items listed on the delivery note, or do not match the items you ordered, you must report this as soon as possible and in any case within 3 days, and return the items to us within 14 calendar days of receipt. We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases remains limited to the value of the items proven not to have been received by the customer.

 

Article 9 Duration

  1. The Consumer may terminate an agreement entered into for an indefinite period at any time, observing the agreed notice rules and a notice period of no more than one month.
  2. An agreement entered into for a definite period has a maximum term of two years.
  3. If an agreement for goods for a definite period stipulates that the Distance Agreement will be extended implicitly if the Consumer remains silent, the agreement will continue as an agreement for an indefinite period, and the notice period after continuation of the agreement will be a maximum of one month.
  4. When a service agreement for a definite period concluded between the Company and the Consumer contains a clause for implicit renewal, this clause will be placed in bold letters and in a separate box, on the front of the first page.
  5. This clause states the consequences of the implicit renewal, including the provision of the following paragraph regarding termination, as well as the ultimate date on which the Consumer can object to the implicit renewal of the agreement and the manner in which they notify this objection. After the implicit renewal of a service agreement for a definite period, the Consumer can terminate the agreement at any time without compensation, observing a notice period of a maximum of two months.

 

Article 10 Force majeure

  1. In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or definitively dissolve the agreement.
  2. Force majeure is any circumstance beyond our will and control that wholly or partially prevents the fulfillment of our obligations. This includes, among other things, strikes, fire, business disruptions, power failures, disruptions in a (telecommunication) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, etc.

 

Article 11 Intellectual property

  1. Our website, logos, texts, photos, names, and in general all our communication are protected by intellectual property rights that belong either to us or to our suppliers or other rightful claimants.
  2. It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc., without our prior and express written permission.

 

Article 12 Complaints procedure and disputes

  1. Of course, we always hope that all our customers are 100% satisfied. If you still have complaints about our services, you can contact us via email address: studio.textuur@gmail.com. We do everything we can to process your complaint within 7 days.
  2. In case of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. This service will in turn either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl
  3. In the event of cross-border disputes, you can also use the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.
  4. All agreements we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law, and in case of disputes, only the competent Belgian courts have jurisdiction. If, for reasons of international law, another law is nevertheless applicable, the Belgian Market Practices and Consumer Protection Act will be referred to first in the interpretation of these general terms and conditions.